This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under applicable gaming and anti-money-laundering standards. During transaction processing, we may also receive data from payment gateways — such as partial card details or digital wallet references — solely to complete the transaction and record it accurately on your account.

We also collect certain technical data automatically as you navigate our web platform. This includes your IP address, browser type, session duration, and pages visited. We use this information to maintain the security and stability of the platform, detect unusual activity, and ensure the service functions correctly for you. Cookies and session logs form part of this process; they allow us to keep you securely signed in and remember your preferences during a visit. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform perform.

How We Share and Protect Your Data

We do not sell your personal data. There are, however, a limited number of circumstances in which we share information with external parties. Payment processors and identity verification services receive only the data strictly required to complete their function. Regulatory authorities, including the Anjouan Gaming Authority under which AlterSpin holds licence number ALSI-202509029-FI1, may request access to player data as part of their supervisory role, and we are obligated to comply with such requests. Beyond these specific situations, your data remains within our controlled environment.

We protect your data using 256-bit SSL encryption across all data transfers on our web platform. Personal information is held on secure servers with restricted internal access, meaning only staff with a legitimate operational need can retrieve it. Access controls are reviewed regularly to minimise risk.

We retain your data for as long as your account remains active. Following account closure or a prolonged period of inactivity, we keep records only for as long as required by our licensing conditions and applicable law, after which data is securely deleted or anonymised. The precise retention period is determined by the nature of the data and the regulatory framework that governs it.

You have the right to request a copy of the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your data where no legal obligation requires us to keep it. To exercise any of these rights, please contact us through our standard support channels. We will respond within a reasonable timeframe and, where a request cannot be fulfilled in full, we will explain why.

If we make material changes to this Privacy Policy, we will notify you via the contact details registered to your account or by posting a clear notice on our web platform before the changes take effect. Continued use of the platform following such notice will constitute your acknowledgement of the updated terms.